Vice President, Branch Operations
Department
Operations
Reports To Supervise
Senior Executive Vice President Branch Network
Work Schedule Status
Full-Time, Exempt
Tuesday 09:00AM-7:00PM.
Friday 09:00AM-05:30PM.
Work hours are subject to change as needed by company management.
Job Purpose
Responsible for the overall administration and coordination of all branch activities. Develops, reviews and recommends overall objectives, policies and procedures for entire branch operations. The VP of Branch Operations must maintain a smooth running and profitable organization while ensuring compliance to both company policy and governing laws.
- Evaluates the effectiveness of the overall branch operation and individual branches by directing reviews of branch activity, analyzing activity statistics and related reports along with recommendations from the President.
- Responsible for income and expense goal setting and end results, consistent with the company's business plan.
- Oversees the quality and overall performance of the company's loan portfolio.
- Develops effective proactive branch strategies to respond to the challenging legal and economic environment.
- Provides guidance along with monitoring the monthly training meetings at all levels of operations.
- Handling of customer service issues with customers and attorneys and dealing with the regulators and auditors.
- Ensures compliance with the Federal and State regulations throughout the branch operations.
- Completes semi-annual Branch Operational Review of selected offices to audit service, business development, loan and sales credit transactions, insurance product knowledge and sales, delinquency and collections, cash handling procedures and branch security.
- Monitors that the highest level of service is maintained for all customers.
- Carries out public and employee related programs and activities.
- Additional duties and responsibilities may apply.
II.Education/Qualifications
- Bachelor's Degree in Business Administration, Finance, Economics, Accounting, Management or Marketing. At least five (5) years of increasingly responsible work experience as a manager serving in capacities with decision- making responsibility. Additional financial services industry experience can be substituted on a year-by-year basis for college coursework.
- Prior demonstrated ability and experience to establish and control complex budgets. Minimum three (3) years prior managerial experience, setting work priorities for developing, and appraising employee's work performance.
- Previous demonstrated work experience to coordinate multiple responsibilities, to delegate daily management of operations activities and to plan for further activities to principal direct reports.
- Excellent interpersonal skills necessary to communicate effectively with vendors, service dealers, customers and all levels of company personnel.
- Ability to travel up to 50% of the time.
IND1
Compensation: Salary (commensurate with experience) + Bonus
Benefits:Mariner Finance offers comprehensive benefits to eligible employees, including:
- Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
- Vision Insurance
- Dental Insurance
- Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
- Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
- 401(k) and Company Matching Contributions
- Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
- 11 Paid Holidays
- FMLA
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Referral Incentives
- Education Assistance Program
- Complimentary FIMC Membership Plan
- Access to industry-specific training programs
- Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact for additional information.
Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.
For additional information, please visit:
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. Mariner Finance, LLC NMLS