Volunteer Coordinator

Position Summary:

This position is responsible for the management and development of all volunteer programs for assigned territory, and for coordinating community education efforts. The current territory is Pensacola and Crestview, Florida. This position is officed out of the Pensacola office.

Essential Duties & Responsibilities

1. Recruits, evaluates, and selects volunteer applicants according to organization's standards
2. Provides orientation for new volunteers and ongoing support throughout volunteer's service with organization
3. Assigns volunteers to meet day to day program needs appropriate to volunteer interests and skills, and patient/family needs
4. Represents and promotes hospice to various community groups through educational programs; organizes and participates in seminars, workshops and/or continuing educational programs and public relations activities, involving other staff as appropriate
5. Promotes shared responsibility for attaining the organization's mission and vision
6. Actively participates in QAPI and compliance activities
7. Actively participates in IDT meetings and the care planning process
8. Documents volunteer activities and needs in the patient record
9. Maintains qualifications for role through professional development participation
10. Provides supervision and conducts an annual evaluation of each volunteer, acting as a liaison between the Interdisciplinary Group (IDG) and volunteer staff; participates in IDG meetings
11. Maintains a file for each volunteer that includes application, role description, background check documents and other compliance related information
12. Prepares statistical reports on volunteer hours quarterly and as requested
13. Collaborates with other coordinators and leadership to develop policies and procedures related to the standard operation of the hospice volunteer program
14. Supports Business Development team through referral sources and at attendance at referral source and community events
15. Maintains productivity standards
16. Documents volunteer hours cost savings in accordance with Medicare guidelines
17. Other duties as assigned

Required Qualifications:

• High School graduate, post-secondary degree, or diploma in relevant field (such as communications, public relations, human services, and health) is required; Bachelor's degree is preferred
• Current driver's license and proof of auto insurance required
• Minimum of one (1) year of supervisory experience preferred
• Experience in organizing and directing volunteers preferred
• Excellent verbal and written communication skills
• Professional appearance and telephone manner

Work Environment

While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee works in varied indoor and outdoor environments based on appointments and events.

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