VoIP Engineer

Dallas but Remote
M-F 8a-5p
No Travel

BASIC FUNCTION:
Conducts expert level technical communications assignments and projects for the Information Technology Department under minimal supervision. Directs or leads the work of others.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)
Provides expert level technical support for complex to highly complex Voice over IP (VoIP), voicemail and network systems
Provides VoIP and network incident and problem management
Conducts VoIP and network communications studies, proposal generation, and system implementation
Provides VoIP capacity, configuration, and performance management of internal and external networks traversing both Cisco and Juniper platforms
Consults with company's management and staff, providing VoIP, network, and telecommunications systems administration and maintenance, including creating and maintaining disaster recovery plans
Works closely with service providers, both terrestrial and wireless, to report trouble and enable speedy resolution to functional problems and system outages
Generates and updates documentation on operational procedures, VoIP network topology, and network databases , i.e., LIDB
Works closely with other Network Analysts and Engineers to solve issues with network security, wireless devices, routing principles and other network incidents.
Coordinates software, hardware and system installations and changes with vendors
Writes clear, concise, and accurate documentation and provides training as required
Tests and evaluates VoIP and networks systems to eliminate problems and make improvements in development, quality assurance, and production environments
Recommends upgrades, patches, and new applications and equipment
Completes special assignments and/or tasks assigned based on needs of the business
As needed, relocates technical equipment to and from an assigned location
Manages Mobile Device Management Platform and Application Integration
Responsible for maintain a secure VoIP Platform
Designs, provisions, and implements VoIP Session Initiation Protocol (SIP) Architecture

Special assignments or tasks assigned to the employee by their superior, as determined from time to time in their sole and complete discretion.

EXPERIENCE:
A minimum of 8 years of job related experience required including a minimum of five years VoIP coupled with five years Network Architecture/Design inclusive of routing, switching load balancing, firewalls, and virtual private networking (VPN) experience is required.

EDUCATIONAL LEVEL:
A minimum of a Bachelor's Degree or equivalent work experience is required.

REQUIRED SKILLS:
Ability to apply advanced knowledge of VoIP applications and systems to include an expert level understanding of Cisco VoIP Technologies and platforms; namely Cisco Call Manager, Cisco Unified Contact Center Express, Unity and general understanding of IVR functionality. Ability to apply advanced knowledge of layers 1-7 of the OSI model, including an expert level understanding of VOIP and networking technologies and platforms. An in-depth knowledge of network security, wireless devices, routing principles and network architecture as these technologies apply to Voice over IP (VoIP). General knowledge of networking components inclusive of applications layer firewall, firewalls, load balancing, routers, switches and virtual private networking (VPN). A general understanding of voice, video, and data (VVD), including the functionality of protocols supporting VVD. Advanced working knowledge of information systems concepts/design/development, systems development life cycle, recovery techniques, performance monitoring and tuning. Advanced decision-making, analytical, and problem solving, conceptual and data analysis skills. Ability to perform intermediate mathematical calculations, coupled with strong interpersonal skills and ability to effectively communicate with others, both written and verbal communication. Ability to lead and supervise the work of others and maintain professional relationships with the vendor community. Advanced reading and writing skills.

PREFERRED SKILLS:
Certifications in CCNA-Voice, JNCIA, JNCIS, and/or JNCIP, Cisco and Juniper certifications with hands-on or Network Operation Center experience is preferred.

SUPERVISORY/MANAGERIAL RESPONSIBILITIES:
Directs or leads the work of others as needed and/or acts as team lead on projects.

WORK CONDITIONS:
Office based with travel up to 40% of the time by land and air is required. Petroleum refinery, warehouse/plant environment, and out-of-door environment including but not limited to chemicals, pressure vessels, tanks, rotating equipment, working in confined spaces, fumes, airborne participles, and exposure to the risk of electrical shock. Subject to all temperatures, weather, and varying road conditions.

PHYSICAL REQUIREMENTS:
Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making visual inspections, making precise hand and finger movements, reaching or grasping, ability to operate and drive all assigned company vehicles at company standard insurance rates is essential, valid State driver's license and proof of insurance, perceiving color differences, ability to wear personal protective equipment (beards not permitted). Job conditions may require lifting and/or carrying up to 50lbs, pushing and/or pulling up to 50 lbs, and climbing up to 15 ft.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.