Video Teleconferencing Lead

Job :

Job Description:

Video Teleconferencing Lead
Location: 3 days a week onsite in either DFW, Waco, or Austin, TX

Job Description
This client requires the services of 1 Video Teleconferencing Lead hereafter referred to as Worker, who meets the general qualification of Telecommunications Technician 1 and the specifications outlined in this document. The worker will have experience in a Team Lead, Manager, or Leadership position. Performs planning, organizing, staffing, leading, and disciplinary actions. Serves as an escalation point and assists in troubleshooting and resolving software and hardware failures as needed. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

The workers responsibilities and skills must include Years Skills/Experience:

•  1-3 years of Experience providing "white-glove" executive level support
•  1-3 years of Experience leading a support team
•  1-3 years of Experience in KPI management
•  1-3 years of Experience troubleshooting VTC hardware and peripherals in an enterprise environment
Preferred Years Skills/Experience:
•  3 years of Experience creating technical knowledge articles
•  2 years of Experience utilizing ServiceNow in a support environment
•  2 years of experience Working in a multi-vendor environment for support operations

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.