You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Channels, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role, you'll be the point person within Digital Channels for our Connected Commerce business, ensuring that we're working on the most impactful priorities, clearing blockers for both teams, and communicating the impact of our work. Connected Commerce includes Lending Innovation, Offers & Shopping, Payments, Rewards & Benefits, and Travel & Dining.
Job responsibilities - Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Connects dots within Connected Commerce and Digital Channels, navigating our organization to act as key conduit and ambassador for the Card business
- Partner on key leadership updates and deliverables, ensuring we're working on the right priorities across Digital Channels for Connected Commerce
- Continuously raise the bar on the quality of our digital experience by infusing data and design best practices, connecting the end-to-end customer journey (including outside of digital), and clearing risk & blockers
Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Great communication skills with a natural attention to detail
- Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities
- Prior experience managing diverse stakeholders, with the ability to influence and motivate around shared goals
Preferred qualifications, capabilities, and skills - Demonstrated prior experience working in a highly matrixed, complex organization
- Agency, consulting or similar background in fast-paced, outcome oriented environment with stakeholder management
- Experience with experimentation, A/B testing, and associated best practices