Vice President

Job Description

Our Global Workplace Services and Real Estate team is responsible for developing, curating and sustaining our unique ServiceNow work environments around the world, helping bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from 'ideation to expiration', and we are a key influencer of the employee experience by way of our site locations, workspaces, services and amenities.

Role Description

You will lead the Real Estate, Project Management Office (PMO), Planning & Design and Global Workplace Operations teams, running our global operations occupying over 3.5M square feet across 80+ locations in 30+ countries.

You will be both execution and strategy focused, ensuring we are delivering on the current needs of the company while thinking ahead for long-term health and growth of ServiceNow.

You will report to the Chief Procurement Officer and SVP of Global Business Services while closely partnering with executives and C-suite offices globally.

You are required to reside within commuting distance from ServiceNow's HQ in Santa Clara, CA.

You are required to travel for key office visits to engage with global leadership and the employee community.

You are required to be in the office four (4) days a week.

Key Responsibilities

Advance ServiceNow's future of work strategy for fixed and serviced offices globally to support accelerated company growth

Lead the delivery of workplace operations globally, including Event Management, Employee Services & Amenities, Facilities Management, Property Management and Office Services

Lead decision-making to procure real estate to support our global office footprint while overseeing the broker relationships in our fully outsourced real estate model

Lead the Planning/Design and Project Management Office (PMO) teams, overseeing 20+ projects in flight to stand up new offices and/or refresh and maintain existing offices

Oversee our workplace design guidelines and construction guidelines to embrace our Environmental Sustainability objectives

Streamline communications and synergy between multiple teams that manage a multitude of projects, deliverables, milestones, schedules, and CapEx and OpEx budgets

Partner with Product team to drive ServiceNow's Workplace Service Delivery application and engage in Now on Now development

Be a key partner to the business and other internal organizations including Legal, Finance, Global Talent, Global Safety & Security, Digital Technology, Communications and Branding to help drive collaboration, strategy, workspace requirements, problem solving and communications

Stay informed about evolving trends, design and best practices in the tech industry workplace

Shape and foster an agile and high-performing team to consistently deliver superior services