Role: Desktop Support Technician
Rate: $28/hr on W2
Location: Fulltime Onsite - Marlborough, MA
IJob Description:
Location: Marlborough, MA Fulltime Onsite
Desktop Support Technician: End User Support; Onsite Support for end users; Standard hardware and software troubleshooting; Thorough knowledge of Windows 10 and Windows 11 desktop Operating systems; Thorough knowledge of Microsoft desktop and cloud-based suite of applications, such as Microsoft 365 (O365); Solid troubleshooting skills; Able to work independently and in a team; Good customer service skills; Familiar with remote troubleshooting tools like GoTo Rescue; Proficient with ServiceNow for ticketing, Knowledge base, and CMDB.
Primary Skills: desktop support, Microsoft 365, ServiceNow, CMDB, end user, Windows desktop, operating system, cloud computing, application software, troubleshooting, autonomy, customer service, user support, Microsoft Windows 10, Microsoft Windows 11 US East Desktop Analyst L1