Department: Emergency Room - SRMC
FTE: 0.05
Casual Pool (as needed)
Shift: Nights
Position Summary:
Promote team work and patient care in hospital setting by operating computer systems, perform a variety of clerical duties in support of assigned area to include data entry, answer phones, enter computer orders, assist as needed, and maintain files and other related duties Report compliance or equipment issues to department director. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.
Detailed responsibilities:
PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
MISCELLANEOUS - Perform miscellaneous job-related duties as assigned
SUPPORT - May coordinate routine office activities and administrative functions in support of the unit
CLERICAL - Provides administrative and clerical services as needed, such as data collection, scheduling appointments, verifying medical coverage, and telephone duties
OBSERVATION - Assists RN's with one-to-one observation of high-risk emergency department patients
ORDERS - Performs electronic or paper-based order entry based on specific delegation from an RN or ED provider
TRANSPORTATION - Clerks may assist with patient wheelchair or stretcher transportation as necessary
CROSS-TRAIN - Clerks who meet the job qualifications for ED Technician or Advanced ED Technician may cross-train and cross-cover those roles with ED Manager or ED Director approval
POLICIES AND PROCEDURES - Maintain established departmental and hospital policies and procedures, guidelines, objectives, and quality assurance programs
PATIENT SAFETY - Report potential and actual patient safety, concerns, medical errors and or near misses in a timely manner thru the chain of command and document within the PSN system
PATIENT CARE - Establish a compassionate environment by providing emotional psychological and spiritual support to patient, friends and families
TEAMWORK - Maintain a cooperative relationship among health care teams and resolve patient problems and needs by utilizing multidisciplinary team strategies
COMPLIANCE - Active participation in hospital strategic initiatives such as quality improvement and monitoring TJC compliance
PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-service training, meetings and workshops
Qualifications Education:
Essential:
High School or GED Equivalent
Nonessential:
Associate Degree
Education specialization:
Nonessential:
Related Discipline
Experience:
Essential:
1 year directly related experience
Nonessential:
Credentials:
Essential:
CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
Physical Conditions:
Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
Working conditions:
Essential:
Med Haz: Dirt, dust, fumes, odors, bad weather, noise
Sig Haz: Physical risk/injuries due to combative patients
Department: Clinical Nursing Support