UI/UX Researcher

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector. Work you'll do Our client is building a team of designers, researchers, and writers to support their mission. The User Experience Researcher will be expected to work closely with asset managers and engineering teams, utilizing strong communication skills and passion for communicating the user's voice and incorporating it throughout the design process. You will be working onsite alongside the client to complete the following: Apply user experience research by leveraging extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology)
Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)
Conduct user-experience (UX) research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for the client's web enterprises to enhance the user's experience
Design user-centered test plans across the design cycle from concept phase to post-release evaluations
Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user-centered test plans across the design cycle from concept phase to post-release evaluations
Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements
Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiences
Conduct and incorporate UX research techniques such as: observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the client's digital space either live or remote
Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs)
The team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results. Required Qualifications: Demonstrated experience applying user research methods (e.g. usability testing, user interviews, surveys, card sorting, tree testing, field studies)
Demonstrated experience integrating consumer research into a business's product design practice
Strong knowledge of User Research methods such as Usability Testing, Concept Testing, User Interviews, Unmoderated Remote Studies, User Surveys, Prototype Testing, Contextual Inquiry, Heuristic analysis, Competitive Analysis & Benchmarking, etc.
Demonstrated experience with product usability testing tools in the product development process to help research, create, and test digital representations of work by leveraging specialized UX tools (i., Balsamiq, UX PIN, FIGMA)
Demonstrated experience utilizing methodology concepts for analysis and brief findings to organizations as necessary
Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to receive/maintain required security clearance (Public Trust)
Preferred Qualifications: Bachelor's degree in Human-Computer Interaction, Human Factors, User Experience Design, or other related fields
Demonstrated experience in statistical analysis, qualitative analysis, or quantitative analysis
Demonstrated experience with analytics tools (i.e., Google analytics, Matomo Analytics, Tableau)
2+ years of end-to-end design experience in the digital product space
Ability to execute the various methods for user research and design strategy artifacts
Can conduct design workshops and requirements gathering with stakeholders
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $109,000.00 to $181,000.00. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: