Triage RN

POSITION TITLE: Triage Registered Nurse
DEPARTMENT: Medical

REPORTS TO: Director of Nursing/RN Manager

SCHEDULE: Monday-Friday 8am-5pm; 4 days remote, 1 day in Davis

This is a temporary position with a duration of up to 6 months

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.

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JOB SUMMARY: The Triage RN is responsible for telephone triage and advice services for CommuniCare+OLE patients and community partners (such as hospitals, urgent care centers, pharmacies, laboratories, diagnostic imaging centers, and other health care offices). The RN is responsible for answering the nurse triage line, which may include, but is not limited to, performing an assessment of patient symptoms, and referring them to the appropriate level of care (home care, appointment with primary care provider (PCP), and/or escalating treatment to higher level of care like the emergency department). The RN will collaborate with case management, nursing teams, providers, and other departments to ensure quality patient care. The RN will conduct telephone triage following established procedures and protocols, and document calls as required.

EDUCATION, EXPERIENCE, TRAINING

1. Bachelor of Nursing degree from an accredited nursing school preferred.

2. Minimum two (2) years of experience with direct patient care.

3. Current State of California Registered Nurse License required.

4. Must certify and remain current in CPR or BCLS certification.

5. Experience in a community healthcare center preferred.

6. Outpatient primary care setting experience preferred.

7. Training in motivational interviewing preferred.

8. Strong verbal and written communication skills; Bilingual (English/Spanish) language preferred.

9. Strong interpersonal and customer service skills required.

10. Strong computer and data entry skills required; electronic health record system usage required.

11. Strong analytical and problem-solving skills required.

KNOWLEDGE OF WORK

1.

Ability to work with a diverse population

2.

Ability to collaborate with mutual providers of treatment in all current clinical settings

3.

Ability to prioritize and multi-task and have strong time management skills

4.

Knowledge of medications
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DUTIES AND RESPONSIBILITIES

1.

Monitors and responds to triage calls same day as scheduled by the call center

2.

Talks directly to patients on the telephone, by protocol performs an appropriate assessment, provides patient education and makes recommendations on next steps

3.

Provides appropriate home health advice to patients who do not need to go directly to the emergency department.

4.

Arranges appointments for patients who do not need to go to emergency department but need to see a PCP. Consults with PCP for clinical questions or other care team members as needed. Is responsible for placing patients in same day appointments or standby appointments for the day and the week.

5.

Recommend patients go to the emergency department for care, as appropriate

6.

Ensures accurate documentation of all consultations and treatments and records them in the patients' record via the electronic health record (EHR) system in a timely manner.

7.

Prioritizes work tasks and services and completes tasks in a timely manner

8.

Assist Supervising Nurse with developing nursing policies and procedures and protocols, as needed

9.

Provides patient education regarding disease processes, therapies and healthful behaviors

10.

Reduce conflict and increase patient satisfaction through timely response to calls

11.

Perform other duties as assigned