Transportation Supervisor

The Transportation Supervisor - is responsible for the direct supervision of the DFD Route Service Representative (RSR) team assigned to their location. This will include, but is not limited to, training, staffing and day-to-day management of the RSR staff. Leadership and coaching abilities, problem solving, and a commitment to teamwork are necessary for success in the role. Additionally, a clean, professional appearance, enthusiasm and customer-focused behaviors are required.HERE'S A TASTE OF WHAT YOU'LL BE DOINGCustomer ServiceDaily dispatch of deliveries and fleet for assigned location within a direct store delivery network.Assigning and supervising driver personnel with a focus on safety/regulatory compliance and controlling and maintaining delivery efficiency goals while meeting or exceeding customer service level expectations.Facilitate proof of delivery procedures established by customers and/or company and ensure complianceDaily reconciliation of routesAddress any customer complaints/concerns or inquiries promptly and appropriatelyHandle difficult customer situations professionallyCommunicate and execute planned POS related to promotional activities in accountsCommunicate all product needs by effectively utilizing order management system; specifically, fluctuations due to weather, demands, promotional activity etc. daily or as required by business demands.Audit accounts for product mix, inventory, quality of product, and store staff feedback on driver performanceSupervisionConduct formal and informal RSR performance evaluations with a focus on Safety, Customer Service and Efficiency, outlining:GoalsStrengthsOpportunitiesDevelop action plans to achieve goals or address opportunitiesMaintain schedule of 'ride-withs' to evaluate driver performanceMonitor route progress dailyVerify route returns to settlement sheetEnsure all positions are adequately staffed for daily operations and/or perform duties of any open department position as business requires.TrainingTrain RSRs in the use of handheld computersTrain/coach RSRs to properly complete customer ordersTrain/coach RSRs to properly conduct inventory reconciliation for SBT customersTrain RSRs to professionally and appropriately interact with customersTrain RSRs to focus on positioning, cleanliness and overall appearance of in-store displays as well as appropriate product placement on displays per established planogramsTrain drivers regarding product quality and out of date product removalSafety and SanitationOversee the compliance of all safety and sanitation standardsTrain drivers in safe driving practices and appropriate vehicle maintenanceUtilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as requiredReport any vehicle maintenance concerns to the District Manager, CPG OperationsPromptly and completely investigate and document vehicle accidents and/or employee injuriesLeadershipUphold an ethic of teamwork with fellow employeesMaintain a sincere, courteous demeanor with both employees and customersWork with management to improve performance and implement new initiativesUse good judgment and avoid risk taking while operating a company vehicleOther duties as assignedYOUR RECIPE FOR SUCCESSOrganizational skillsProblem solving skillsBasic computer skills (MS Office Suite)Ability to supervise and coach driversAbility to operate delivery vehicle safelyBasic math skillsAbility to read and writeStrong interpersonal skillsMust meet Krispy Kreme driving standardsHigh School Diploma or EquivalentAbility to travel up to 10% for training or coveragePrevious route sales/delivery experience preferredPrevious job stability preferredNY ONLY: Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.