Training and Development Manager Job Description
Responsible for planning, developing, and implementing all things associated with training throughout the organization. Identify training needs by partnering directly with business leaders, design materials including AV-aids, manuals, scripts, and procedures. Leads the Training Team Members and ensures that they are efficient and effective in their roles. Prepares and manages the Training and Development budget and oversees planning and implementation of large organizational events, i.e. Team Learning Days, etc.
Responsibilities:
Develops and manages the organization's training function, including the design and delivery of all curriculum, conducts training on a regular basis in conjunction with the Training Team schedules, manage new hire orientation/onboarding, and conducts training needs analyses with business leaders. Additionally, this leader develops internal training, develops specialists' skills, and manages relationships with external training resources.
Leads the team members on the Training Team through daily mentoring and leadership coaching, as well as conducting annual performance reviews and any other corrective actions/disciplinary actions.
Establishes and evaluates metrics for assessing training efficiency and effectiveness, team member performance and implements suggestions for improvements.
Implements effective job aids and materials while utilizing knowledge of methods in classroom training and focuses on adult learning techniques.
Stays current on the latest training development and delivery techniques through OTJ training, workshops, webinars, and on-line training resources. Makes recommendations to bring the latest techniques and skills to the organization.
Collaborates with the Risk Management Team to ensure all program materials include information on required, up-to-date regulations as well as all compliance-related material.
Maintains a tracking system, including but not limited to the LMS, for training content and completed internal and external training hours.
Drives development, process, and procedure enhancements for the organization, based on business needs. This includes tracking and maintaining all necessary procedures so that all team members have access to training aids and documentation once they leave the classroom and ongoing.
Helps to support other strategic initiatives.
Plans and leads organizational in-service days (2x/year) - Team Learning Days.
Works closely with Senior Leaders to inform of all training activities, as well as working with other subject matter experts to design policy/procedure and product delivery.
Responsible for management of career apparel process and completion of annual training budget.
Plans, assesses, develops and is able to deliver standard organizational training
Main point of contact internally and with our partners at MBC and New Horizons for the organization.
Ability to travel to other site locations as and when needed.