Train Attendant

DESCRIPTION
DEFINITION

Under the direction of the Manager of Train Operations, the SPRINTER Train Attendant is responsible for the providing safe, efficient and customer-friendly passenger transportation by ensuring the safe movement of trains in accordance with applicable regulations and operating rules/practices. This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union. Starting rate for this position per the Agreement with the SMART Union is $20.39/hour. Upon successful completion of a minimum 6-month probationary period, the rate of pay increases to $22.66/hour.

Hiring Bonus: ( $2,000 bonus is paid in two increments.)
-First $1,000 is paid after passing your probationary period (minimum 6 months subject to extension if needed based on performance).
-Remaining $1,000 bonus is paid after passing probation and being with NCTD for 9 months.

Distinguishing Characteristics

This position is distinguished by its responsibility for the provision of passenger transportation by ensuring the safe movement of trains . This position is required to obtain and maintain qualification as a Train Operator (if hired on/after June 9, 2017). This position is designated as Safety-Sensitive in accordance with Federal Transit Administration (F T A) and Department of Transportation (DOT) regulations and will participate in a random testing pool under those guidelines.

Supervision Received and Exercised

This position reports to the Manager of Train Operations but will also take direction from the SPRINTER Supervisor personnel. S/he has no direct supervisory responsibility. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working Conditions

Normal working conditions for this position are in an operational field setting, including the SPRINTER Operations & Maintenance Facility, onboard the SPRINTER trains, at rail stations, and anywhere along the SPRINTER railroad right of way. Individuals in this position must be able to work safely to prevent on-the-job accidents and injuries, wear protective equipment including hearing protection, safety-toe boots, safety glasses and other Personal Protective Equipment items as assigned by NCTD. Business travel may be required periodically between District sites, governmental agencies, consultants' facilities, and other locations as required.

EXAMPLES OF DUTIES
Essential Functions

Duties may include, but are not limited to, the following:
•   Fulfills the District's mission to provide of safe, reliable, and user-friendly public transit services for the SPRINTER rail mode. Emphasis is on providing high-quality, customer-friendly services, that reflect unified operations throughout the District.
•   Ensure compliance with all train orders, signals, railroad operating rules and regulations for safety, operations, and compliance with all DOT and CPUC rules and regulations .
•   Assist with the safe boarding and de-boarding of passengers, including passengers with disabilities or any passenger needing assistance.
•   Review instructions from dispatchers and discuss with Train Operator and any other train crew members to ensure comprehension and compliance .
•   Inspect all equipment on cars prior to departures and document on pre-trip inspection checklists.
•   Clear passengers from trains at the end of each run and help ensure train cleanliness by picking up light trash, spills, etc.
•   Assist in response to passenger medical emergencies on board trains.
•   Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses .
•   Diagnose minor malfunctions and perform minor maintenance and troubleshooting to ensure ongoing safe and efficient operations.
•   Report to Operations Control Center by radio to give or receive information and instructions concerning stops, delays, or service changes.
•   Ensure passenger safety and situational awareness during any delays or disruptions to service due to emergencies, mechanical issues, etc., in accordance with applicable NCTD Standard Operating Procedures.
•   Promote compliance with NCTD Rider Guide Rules of Riding, Ordinances, and any other applicable NCTD Policies and Procedures.
•   Complete applicable reports and any other required documentation as needed based on the specific nature of any incident or issue that occurs while on duty.
•   Perform fare checks and issue citations for violations of the regional fare policy.
•   Perform duties as Train Operator which include but are not limited to: Inspect train for operational readiness by making Federal Transit Administration and District required checks and tests ; Operate a passenger train consist in a safe and proficient manner, understanding air brake and train handling principles (if required to maintain dual qualification under Union Agreement) .
•   Perform other related duties as assigned.

QUALIFICATIONS
Education/Experience
•   High school diploma or equivalent GED.
•   Minimum two years prior work experience in a service-focused position.
•   Basic mechanical skills to perform simple procedures and repairs.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

Certificates/Licenses
•   Possess and maintain a California driver's license, Class C, with less than 6 points in the preceding 36 month period and no DUIs in the preceding 7 year period.
•   Must be able to become GCOR Qualified on NCTD owned railroad properties.
•   Must be able to become RWP Qualified on NCTD owned railroad properties.
•   Must be able to pass and maintain DOT physical examination requirements.
•   Must have or be able to obtain P.C. 832 certification.
•   Must be able to obtain and maintain First Aid/CPR certification.
•   Maintain compliance with the District's policy regarding Conflict of Interest and Ethics.

General Requirements
•   Knowledge of U.S. Federal, State, local, and rail transit industry safety, operations, mechanical, and maintenance procedures, standards, and practices.
•   Able to create and maintain good working relationships through excellent communication including the ability to engage successfully with both internal and external contacts and the public.
•   Must have strong oral and written communication skills, including the ability to successfully interact with individuals from various socio-economic, cultural and ethnic backgrounds through excellent communication, teambuilding, and customer service skills.
•   Strong analytical and critical thinking skills; ability to gather, organize, and analyze facts and data.
•   Demonstrated use of discretion and judgment in execution of duties.
•   Must be able to manage and maintain simultaneous, transitional, and emerging priorities.
•   Able to respond in-person to system emergencies and system problems on any shift and under any weather or time-of-day circumstances.

SUPPLEMENTAL INFORMATION
Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must possess the ability to use the phone and computer, manual dexterity to complete clerical functions, and lift equipment up to 50 pounds on a periodic basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Machines / Tools / Equipment
•   Ability to operate a personal computer and Microsoft Office Suite programs.
•   Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
•   Ability to operate a 2-way radio.
Application Information :

Bonus:

The $2,000 bonus offered is paid in two increments. The first $1,000 is paid after passing a 6-month probation. The remaining $1,000 bonus is paid after being with NCTD for 9 months.

Application Information : All applicants must complete and submit an online application at . A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. NCTD is an Equal Opportunity Employer.