Trading Floor Support Specialist
(On-site, Financial industry experience & Knowledge of VDI)
Location: Midtown, NY
Start: ASAP
Shift: 6am 3pm
Industry: Finance/IT
Job Description:
a) Technical Support for PCs, printers and mobile devices etc.
- Troubleshooting and maintenance of hardware and software
- Thin Client for VMware VDI setup and troubleshooting.
- PC setup (Windows OS installation, memory & disk replacement etc.)
- Response to queries either in person or over the phone/email.
b) Documentation for technical support
- User manuals (revise/update), Asset managements
Required experience/knowledge:
- 3+ years of experience in Trading Floor Support.
- MDM support experience
- Experience of ticket management system such as LANDesk, Remedy or ServiceNow
- Knowledge in scripted deployment of applications (using Altiris or SCCM)
- Knowledge in Windows 7 and Windows 10
- Knowledge in Active Directory function: adding users, password reset, etc.
- Basic knowledge in TCP/IP networking for troubleshooting: PING, TRACEROUTE, NETSTAT, IPCONFIG, etc.
- Knowledge in Antivirus software and its operation for corporate use (Symantec, etc.)
- Knowledge in MS Office.
Trading Floor Support Specialist (NY, On-site, Financial industry experience & Knowledge of VDI)