Reports to: Sales Supervisor
Category: Seasonal (May through September)
Salary Range: 18/ hour
Location: Icy Strait Point
Position Summary:
Tour Sales Representatives promote and sell pier-side tickets to guests for all excursions available at Icy Strait Point. Tour Sales Representatives will ensure guests meet the required excursion requirements, ensure guests sign excursion waivers as required, and keep accurate records of excursion inventory and departure times.
Essential Duties and Responsibilities:
- Conduct all activities and decisions according to Icy Strait Point's guiding principles:
BAP: Best, Authentic, Profitable
- Provide excellent customer service to all guests.
- Provide guests with information about all tours available at ISP.
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
- Work as greeters to welcome guests and conduct guest orientations.
- Sell shuttle tickets, take tickets, and load passengers.
- Participate in all required trainings, including cross training for Guest Representative and Gondola Operator.
- Assist within programs wherever needed.
- Other duties as assigned.
Experience, Skills & Qualifications:
- Must have excellent customer service skills and the ability to communicate with guests and others in a professional, friendly and accurate manner.
- Prefer experience in the tourism/visitor industry.
- Prefer previous sales experience.
- Present a professional and friendly attitude while working in a fast-paced environment.
- Good problem-solving skills and the ability to think creatively.
- Must be proficient in Microsoft Office programs, and willing to learn online booking systems.
- Tour Sales Representatives must be able to learn, retain and relay excursion information.
- Must be able to work in a team environment.
- Adequate knowledge or willingness to learn about Tlingit culture.
- Current First Aid and CPR certification is preferred.
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.
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