Tier II Technician

Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission. Our National Security Team supports the intelligence community by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Tier II Network Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. Description of Job Duties/Responsibilities: The Tier II network field technician will support the installation and maintenance of the client LAN/WAN devices.
Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team.
Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs).
Draft and implement standard network change requests.
Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP).
Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs.
Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs). Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS. Experience with Visio.
Familiar with ServiceNow and Confluence. Required Clearance: TS/SCI with polygraph. (/sci) Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master's and 10 years, bachelor's and 12 years, associates and 14 years or HS diploma and 16 years. Required qualifications include: Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2. Available to travel up to 20% of the time .
Available to work flexible hours, to include weekend support.
Ability to work independently and in a collaborative environment Ready to join our team? Apply today. Our Tier II Technician (ND III) (Government) earns between $79,600 - $160,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours:
40 Time Type:
Regular Location:
Cocoa, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.