Role Description:
The Telephony Consultant is expected to have an extensive technical skill to support Contact Center operations utilizing Cisco Unified Contact Center Enterprise Suite and Applications. Systems consist of: Cisco Unified Contact Center Enterprise Suite (Hosted Collaboration Solution), Cisco Reporting (CUIC), Cisco CVP, Cisco VoIP, related Cisco Hardware devices, Cisco outbound Dialer, Cisco Voice IVR (Nuance), and associated data center and contact center technologies. Successful candidate will work directly with existing teams, vendors, and client supporting ongoing operations and phased deployment activities, implementing new business initiatives, troubleshooting outages and driving enhancement by leveraging existing standards and methods of delivery.