To be a team member at Inspired Solutions you must be ALL IN to support the company's mission, vision, and values.
OUR MISSION: To INSPIRE the world by providing diverse innovative solutions with a customer centric approach. We create a culture where our Team Members thrive, the business prospers, and we make a global impact.
POSITION TITLE: Supervisor, Lab Technician
CLASSIFICATION: Exempt
POSITION OVERVIEW:
Inspired Solutions is a world-class IT value added reseller and logistics solutions company providing turnkey IT and Logistics Management solutions. We are a proud partner of ADB Companies, a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, ISP, AV, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.
Inspired Solutions, Inc. is rapidly growing and is looking to add an experienced and motivated Integrated Lab Technician (Supervisor) to join the team at a Logistics Integration Facility in Edwardsville, IL. This position will learn how to assemble various data center parts and equipment. They will then teach a group of new technicians how to assemble the products. The ideal candidate has an eagerness to learn, customer centric attitude and ability to coach others.
ROLES AND RESPONSIBILITIES:
- Train new personnel to prepare technological products for delivery to customers.
- Assist with development of instructional materials that support the Program.
- Acquire and maintain requisite technical skills to accurately diagnose and resolve problems and concerns associated with assigned technical equipment.
- Ability to assign hardcopy operational, procedural, and informational documentation sets for equipment standards, configuration, inventory, troubleshooting, and repair procedures.
- Ability to possess the ability to inspect telecommunications devices and parts.
- Provide training and mentorship to new personnel upon arrival at the L.I.F. as follows: by assignment of responsibilities, duties, and tasks according to the established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.
- Ensure quality records are maintained and the lab-certified product is quality compliant.
- Effectively collaborate with the Program Manager, Material Operations and Logistics personnel to support established business and continued training for new Lab Technicians.
- Complete weekly lab Technician assessments and testing, as needed, to include individual development plans and short-term goals.
- Proactively provide detailed management reports unique to Inspired Solutions and the customer.
- Maintain compliance with Safety, ISO and TL9000 requirements per customer request.
- Performs other duties as requested by leadership
SUCCESS FACTORS:
- A strong belief in ZERO- Being Safe 100% of the time is the expectation
- Alignment with company mission, vision, and values
- A high level of customer centricity
- Strong work ethic with an ALL-IN attitude
- Proficient in vendor equipment in GSM/UMTS/LTE equipment like Ericsson, Nokia, Lucent and Nortel, knowledge of inventory processes telecommunications devices and parts
- Strong team player with the ability to adapt to diverse team members
- Ability to perform in a fast paced/high volume environment
- Excellent verbal and written communication skills
- Exceptional Critical Thinking skills
- Detail Oriented- a high level of attention to detail is required
- A high level of time management, accountability, and prioritization skills
- Self-motivated, goal- oriented, and driven to accomplish department goals
- Ability to be organized, problem solve, and be solution oriented
- Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
WORK ENVIRONMENT:
- This position operates out of corporate headquarters in an office environment, located at Logistics Integration Facility in Edwardsville, IL.
- Limited exposure to excessive noise, dust, and fumes
- Regularly required to sit, stand, walk, use hands, reach with hands and arms, and communicate verbally
- Regularly lift or move up to 25 pounds and occasionally lift or move up to 50 pounds
EXPERIENCE AND EDUCATION:
- Must possess a valid government issue driver's license.
- High School diploma or equivalent required
- Experience in the telecommunication industry preferred but not required.
This position pays between $50,000 and $60,000 a year.
Inspired Solutions is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.