The Telecommunications Billing and Provisioning Coordinator is responsible for managing all aspects of telecom billing and provisioning, including timely invoice processing and contract/circuit management. This position is responsible for analyzing billing data, ensuring accuracy and contract compliance; responsible for managing contracts, such as requesting new quotes and amendments, ensuring up-to-date contracts; responsible for provisioning telecom circuits as needed. This position requires a detail-oriented and analytical coordinator that has strong problem-solving skills, a deep understanding of telecom billing processes and the ability to collaborate with cross-functional teams and service providers.
Job Duties:
- Telecom Billing Management:
- Analyze telecom billing data to identify discrepancies, errors, and potential cost savings opportunities.
- Review and validate billing invoices, ensuring accuracy and adherence to contractual agreements.
- Process billing invoices, ensuring appropriate accounts are assigned and invoices are paid by due date.
- Collaborate with cross-functional teams to resolve billing disputes and discrepancies.
- Address any billing issues or discrepancies with service provider working for quick resolution. Appropriately document and track issues.
- Generate reports and provide insights on telecom billing trends, cost allocations, and usage patterns.
- Develop and maintain documentation of telecom billing processes and procedures.
- Contract Management:
- Assist and participate in negotiating contracts and pricing with telecom service providers.
- Review and validate contract data, such as circuit information and MARC calculations.
- Assist and generate contract documentation, such as Executive Summaries and Contract Approval/Setup (CAS) Form.
- Maintain accurate records and documentation of all contract activities.
- Manage expiring contracts. Validate the need and requests updated contracts as needed.
- Provisioning Management:
- Assist and process telecom service orders and provisioning activities, such as new installations, upgrades, moves, and disconnects.
- Assist and coordinate with telecom service providers and internal stakeholders to ensure timely provisioning and implementation of services.
- Maintain accurate records and documentation of all provisioning activities, including service contracts, agreements, and SLAs.
- Monitor provisioning processes to identify areas for improvement and recommend solutions to streamline operations.
- Relationship Management:
- Build and maintain professional and positive vendor relationships influencing effective partnerships.
- Build and maintain professional and positive internal and member relationships influencing effective partnerships.
- Telecommunication Support:
- Support and maintain telecommunication systems, such as updating FCC licenses, processing Government Emergency Telecom Services (GETS) and Wireless Priority Services (WPS) requests, managing conference bridges, and mobile phone requests.
- Provide support in the Telecommunication & Technical Support Department as needed to ensure projects are completed as scheduled.
- Assist/perform audits and creating reports as needed, including the member fiber credit audit, and GTC and GSOC budget projects.
- Assist with creating and maintaining telecom desk procedures.
Required Qualifications:
Education: Bachelor's Degree in Telecom, Finance, Accounting, or a related field.
Experience:
- Level I: Experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting.
- Level II: 2+ years of experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting; experience with contract management, including negotiations, documentation, and maintenance; experience with GSOC's practices and procedures.
- Level III: 4+ years of experience in telecommunications billing and provisioning. Experience with billing data entry, error checking/verification and correcting; experience with contract management, including negotiation, documentation, and maintenance; experience with GSOC practices and procedures.
Equivalent Experience:
- Level I: Associate's degree and 2 years of experience, or high school diploma/equivalent and 4 years of experience, as stated above.
- Level II: Associate's degree and 4 years of experience, or high school diploma/equivalent and 6 year experience, as stated above.
- Level III: Associate's degree and 6 years of experience, or high school diploma/equivalent and 8 years of experience, as stated above.
Specialized Skills: Proficient in Microsoft Windows applications including Excel and other data analysis tools. Knowledge of general telecom principles. Previous utility experience a plus. Ability to grasp new concepts; learn quickly; convey ideas verbally and in written form; prioritize work assignments: analyze and solve problems; ability to handle multiple tasks concurrently. Must have a high degree of interpersonal communication skills. Able to work independently and as a strong team player. Flexible.
Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.