Technical Writer I with Security Clearance

The Technical Writer I is a full-time, on-site position and must document all knowledge-based information, processes, and procedures in support of a government customer service desk. Responsibilities:

• Prepare weekly and monthly reports

• Work on site daily with the government customer and HumanTouch's leadership

• Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday

• Design/create/maintain technical and knowledge-based documentation including (but not limited to):
o Knowledge Repository o Process/Procedure Documents
o Online Help
o User guides
o White papers
o Requirements documents
o Use cases
o Documentation of item escalation The Technical Writer I position is critical to the success of the service desk and must create an effective working relationship with the COR, COTRs, engineers, and management team. Qualifications:
• 2+ years of working Technical Writing experience

• Authorization to work in the United States

• Ability to pass a moderate background investigation and SAMHSA Drug Screening test

• High School Diploma or GED