Technical Support Specialist

Flexible Schedule- Great Benefits - In Office/Hybrid position - Tridium Niagara experience required

This Jobot Job is hosted by: Courtney Hoogervorst
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Salary: $85,000 - $105,000 per year

A bit about us:

A Building Energy Solutions firm located north of Boston that has been providing advanced building automation systems and solutions for over 25 years. We specialize in turnkey solutions that businesses manage their facility heating, ventilation, and air conditioning (HVAC) system, energy consumption, building lighting, indoor air quality and energy metering.

• Energy Management Systems
• Lighting Control Systems
• Variable Speed Drives
• Building Analytics
• BACnet Certified Hardware
• Energy Benchmarking

Why join us?

• In Business for over 25 years
• Stable Client Base/Tenured Staff
• Career Advancement Opportunities
• 401K plan
• Company Cell Phone / Laptop
• Flexible schedule
• Health/Dental insurance
• Life insurance
• Paid time off
• 3 weeks vacation + 11 Holidays + Sick time

Job Details

Job Details: We are a Building Energy Solutions firm located north of Boston that provides advanced building automation systems and solutions.

We are seeking a Technical Support Specialist to join our team who would be responsible for troubleshooting, diagnosing, repairing, and/or replacing control components and systems. If you have a knack for problem-solving and a deep understanding of automation and control systems, this job could be a perfect fit for you.

• Applicants should have prior field experience and be comfortable working with Tridium Niagara
• In-Office position with the flexibility to work 1-2 days from home per week

Responsibilities:

• Communicate directly with customers and team members via phone, email, screen share, etc. to troubleshoot and resolve technical issues.
• Troubleshoot comfort calls and help diagnose equipment failures using BMS software
• Program small additions to existing projects.
• Update Graphics and as-builts after small projects'
• Determine next actions and seek clarity on vague or ambiguous reports from customers.
• Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
• Help customers maintain the reliability and performance of their systems and address any potential technical problems utilizing fault diagnostics & detection (FDD) platforms and traditional methods.
• Assist Field Engineers with site-specific difficulties during new site commissioning as well as system extensions.
• Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment.

MUST HAVE:

• 2+ years of prior BAS/BMS or DDC Controls experience
• Familiarity with one or more of the following platforms: Siemens, Schneider Electric, Johnson Controls, Alerton, Delta Controls, Trane, ALC or similar platforms
• Tridium Niagara experience is required
• Strong troubleshooting and problem-solving skills, with a focus on providing excellent customer service.
• Excellent communication skills, with the ability to explain complex technical issues in a clear and concise manner.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.