Technical Support Engineer

Primary Skills: JavaScript , LDAP/Active Directory, SSO, SOAP, REST

Contract Type: W2 only

Duration: 12+ months Contract

Location:San Diego CA - 92121 (Wednesday and Thursday)

Pay Range:$40 - $45 per hour

"Looking for a new job that will give YOU a sense of accomplishment?"

JOB RESPONSIBILITIES:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

Be a Customer Advocate providing support to users/administrators of our platform

Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

JOB REQUIREMENTS:

Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems

Understanding of Email Troubleshooting (e.g. Office 365, Exchange )

Knowledge on Web Services (SOAP, REST)

Working knowledge on Network troubleshooting (e.g. Ping, Telnet)

Hands on experience in any-directional, integration between two systems

Some experience with Scripting languages: JavaScript preferred

Experience with relational databases (e.g. MySQL, Oracle)

Experience with the gathering and reading of various log files

ABOUT AKRAYA

"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today."