Job Title: Technical Support Engineer
Duration: 12 Months
Location: Lehi, UT, USA
Pay Range: $42.25 per hour
Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Description:
As a member of customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform.
This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions that enable successful use of the platform. As a valued individual of our team, you'll share strategies and insights to improve the quality and efficiency of customer support while being responsible for issues of moderate complexity and self-managing priorities.
What you'll do
Become an authority in Marketo Engage technology and apply it to our customers' business processes
Meet case management Service Level and Customer Satisfaction targets
Communicate clearly and accurately with customers on a variety of complex situations, while being passionate about the customer's success
Ensure timely and complete resolution of technical challenges and business issues; collaborate with internal teams as the need arises and align customer expectations
Establish relationships with Product Management, Education, Engineering, Operations, and Professional Services to drive end to-end success
Share standard methodologies with team members; inspiring change and efficiency by chipping in to help maintain the knowledge base
Serve as a domain expert (SME), in specific functional and technical areas of the Marketo technology
What you need to succeed
Relevant BA/BS degree in a related field or 2 years of progressive experience in diagnosing and resolving technical problems in a sophisticated software environment.
Experience providing direct support to external customers by phone, electronically, and face-to-face
Demonstrated experience supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications
Exceptional organizational skills: ability to prioritize, manage, and complete tasks multi-functionally
Superb communication skills (presentation, written, and verbal). Able to communicate effectively with all levels of professional staff.
The ability to navigate complicated situations in a professional manner
Experience in one or more of the following additional areas a plus: Database technology (SQL, MySQL); Web technology (HTML, JavaScript, CSS, XML, PHP); CRM technology (Microsoft Dynamics, Salesforce)
Familiarity with SaaS solutions a plus
Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.
Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
Learn More For information on Intelliswift Software, Inc., visit our website at .