Technical Support Analyst

• Ensure day-to-day 2nd level support of incident management - queue management, timely resolution of incidents

• Act as subject matter expert and technology expert for the Publishing tool, DocuBridge by Lorenz; assess release notes with the process owner; Upgrade the system; solve related issues.

• Provide support to projects as assigned (e.g.: installation, qualification, release, etc.)

• Provide support to qualification activities as needed (e.g.: write/execute assigned installation / operational qualification scripts)

• Able to work and collaborate with a global team.

• Opportunity to learn new technical skills

• Support of global user base

Skills Needed:

• Autonomous, self-motivated, Strong customer focus - 'Sense of urgency'

• Strong technical expertise

• A flexible attitude with respect to work assignments and new learning

• System Administrator experience working with both Cloud (Saas) and on-premises applications

• Technologically astute and having experience with REST API and application integration technologies

• Document Management systems, Veeva Vault RIM and Quality or Lorenz DocuBridge knowledge is a plus.

• Veeva Vault Admin Certified a plus

• Proficient in common database technologies, i.e., Oracle and MSSQL

• Experience in Regulatory, eCTD Submission Publishing (at least 3 years preferred)

• Experience in Computer Systems Validation preferred.

• Experience with DocXtools, DXC Toolbox, PleaseReview and StartingPoint a plus

• Openness to take on support of other systems as needed.

• Excellent command of English language (verbal and written);

• Strong communication & collaboration skills (with colleagues, other IT areas, with vendors, etc.) Team player

• Focused on quality & eye for detail.