Technical Support Analyst

ERP System / Tech Support Analyst

Full Time 80K to 100K

Nutley, NJ

Job Description:

We are seeking an experienced ERP Systems / Technical Support Analyst to join our team.

Key Responsibilities:

Developing, maintaining and troubleshooting computer systems and networks

Installing software, setting up local networks and configuring hardware

Identifying and resolving technical problems

Researching and evaluating new technologies

Providing help desk technical support

Developing security systems to safeguard computer networks and systems

Creating backup and recovery plans

Collaborate with teams to identify and evaluate requirements for new systems or system upgrades

Develop, install, configure, and maintain system applications and hardware

Identify and rectify system related problems

Administer user accounts and email addresses

Create support documents and update knowledge base materials

Qualifications:

Epicor ERP or Kinetic ERP

Microsoft SQL Server, SSRS

Minimum of 2-3 years of relevant experience

Windows, Office 365, Active Directory, DNS, DHCP, TCP/IP, LAN/WAN

Hardware troubleshooting exp

Customer service, problem-solving, technical aptitude, communication, and analytical skills

Bachelor's degree in Information Technology, Computer Science or a related field

If interested please send resume to (url removed)