Technical Support Analyst

Role: Technical Support Analyst

Location: Austin, TX(Onsite)

Type: Full Time/Permanente

Job Description:

Configuring New Hire Laptops

Asset disposal and pick up.

QR Conference Code Creation

Filling Vending Machines

Call Center Reconfiguration

Processing laptops into/out of Legal Review

Receiving equipment/updating equipment portal

Asset Management (Audit scans, inventory, orders)

Coordinating 3rd party Repair Services

WPS Hot spares

AV Room Sweeps

This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.

Skills:

Basic tech support and troubleshooting skills for Windows/Mac

Imaging and provisioning computers

Working with a ticketing system

Closing tickets and tasks

Supporting hardware audits

Assisting with hardware refresh

AV Room Sweeps

Asset Management Tasks (audit, vending, inventory)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.