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Title- Technical Support Analyst 2
Location- Richmond, VA
Duration- 12+ Months
Job Description
The SCC seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.
Responsibilities
Recent experience in a full-time Help Desk/Technical Support position. Required 2 Years
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod. Required 2 Years
2 or more years of experience entering information and working with a trouble ticket, issue tracking system. Required 2 Years
Experience and proficiency with Microsoft, Visio, SharePoint, and Office applications. Required 2 Years
Proven analytical and problem-solving abilities. Required 2 Years
Excellent verbal and written communication skills. Required 2 Years
Ability to work independently with minimal direction and as a team. Required 2 Years
Highly motivated and self-directed. Required 2 Years
Ability to present ideas in business-friendly and user-friendly language. Required 2 Years
Ability to work independently with minimal direction and as a team. Required 2 Years
Highly motivated and self-directed. Required 2 Years
Knowledge of Active Directory. Nice to have 2 Years
CompTIA A+ Certification. Nice to have 2 Years
Experience with Symantec s Altiris and Ivanti s Service Desk. Nice to have 2 Years
Date Posted: 13 May 2024
Job Expired - Click here to search for similar jobs