Technical Services Project Analyst

Job PR24006

Job Title Technical Services Project Analyst

Office Location Roanoke, VA

Business Function/Department Energy & Infrastructure Solutions/ Business Process and Analysis

Sales Territory, if applicable N/A

General Role Description

Provide analytical and administrative services for warranty and technical services project management

Role Accountabilities

- Originate projects in ERP, including client entry, project funding, budget creation and maintenance, invoice schedule generation, and integration tasks

- Verify Terms & Conditions (T's & C's) on purchase orders, identify risks, resolve issues or escalate per guidelines prior to order entry

- Identify required delivery dates for each project task, confirm with Sourcing that purchase orders are issued in a timely manner based on required delivery, reporting exceptions to management as appropriate

- Issue invoices in timely manner when contractual billing requirements are met

- Contact finance department for tax certificates if required and expedite if necessary

- Generate requisitions, using ERP, by building item masters when necessary, confirming Harmonized Tariff System (HTS) Codes, identifying required delivery dates and cost targets; and retain supporting documentation

- Generate, review, and distribute warranty, cost of quality, and vendor rework reports, as requested

- Prepare commercial proposals of service work outside the scope of the original contract to meet internal and external clients' Request for Quote (RFQ) requirements and effectively communicate to the client

- Review client PO and communicate with client to reconcile any discrepancies with proposal

- Negotiate service invoice variations with clients to obtain a purchase order increase as needed

- Recommend MIN/MAX stock levels of warranty parts to immediate manager based on sales forecasts and past failure rates to ensure inventory levels will meet demands of future

- Monitor and report status of progress of all major proposals to immediate manager

- Analyze and summarize historical project data to be used for preparation of business mid-range plan (MRP)

- Expedite equipment deliveries through Sourcing as required

- Coordinate efforts of a cross-functional team of client, supplier, packer, freight forwarder, carrier, and customs broker, to ensure timely delivery of product

- Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation

- Track monthly warranty costs for the Technical Services group and report to immediate manager

- Create site memos for each service project, per company policy

- Enter new tasks into cost of quality project

- Review and approve transferred timesheets and expense reports for assigned projects per applicable company policies, escalating to management as appropriate

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give manager best advice

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

- Comply with all Company policies, practices, and procedures and all regulations and laws

- Recommend viable improvements proactively

- Ensure effective utilization of business tools and processes

Minimum Qualifications

- Bachelor's degree in related field or equivalent via education and/or work experience.

- 3 years' related work experience
Demonstrated skills for preparing service proposals

- Demonstrated knowledge of commercial contract terminology

- Demonstrated negotiation skills

- Demonstrated continuous improvement in areas of responsibility

- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

- Proficiency in an ERP, MS Word, Excel, Outlook, and PowerPoint

- Availability to travel domestically, less than 5%, sometimes with limited notice

Preferred Qualifications

- Demonstrated knowledge of scientific terminology and engineering processes

- Demonstrated experience requiring application of international trade policies

- Proficiency in Oracle ERP, MS Project, Access, Adobe Acrobat, Visio, AutoCAD, CRM tools, HTML

- Advanced Excel skills

Link to TMEIC Corporation Americas website: . To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer