Technical Service Senior Manager

Company Summary:

We're looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace.

We're the leader in battery-powered outdoor power equipment (OPE) for DIY consumers and landscaping professionals. Our company develops and manufactures vehicles products ranging from commercial and residential riding mowers to off-road vehicles-side-by-sides and utility vehicles. We offer the right tool for every job.

Utilizing best-in-class battery, control, and drive technologies, we deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.

Position Summary:

Technical Service Senior Manager is responsible for the technical service excellence of our vehicles, commercial handheld, e-mobility, and other commercial product. This position requires up to 80-90% of travel at peak seasons to fully engage in customer technical service and repairs. This position may require international travel.

Essential Duties and Responsibilities:

Manage all service technicians to ensure proper resolution of filed issues.

Ensure written safety procedure is always available before any maintenance and repair by service technicians and by customers.

Ensure service technicians comply with set safety/health policies and procedures.

Work with engineering to update service manual, service bulletin and training material.

Provide hands-on training to service technicians to ensure a competent and effective workforce.

Provide periodic hands-on training to customers based on customer needs.

Monitor and review employee work performance to identify areas of inefficiency.

Mentor and motivate service technicians to deliver timely and high-quality services to customers.

Performs all other duties as required.

Requirements

Education from a college/university majoring in Automobile Repair, Electro-Mechanical Maintenance, or another similar field, and/or 5 years work experience in one of these areas, such as OPE service, electric forklift service, electric golf car service etc.

Technical service experience in leading OPE or Agricultural / Construction / Material-Handling Engineering Equipment companies or dealers will be a big plus.

Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source.

Must be able to read and interpret electrical schematics and blueprints.

Knowledge of CAN BUS protocol preferred.

People management skill, good communication skills, both verbal and written.

Benefits

Health, dental, and vision coverage.

401k company match plan.

Paid sick and vacation time.