Technical Project Manager with Security Clearance

12th May, 2024 Role: Infrastructure Services Technical Project Manager.
Location: Woodlawn, MD / Hybrid (Remote Temporarily). Job Description:

• Experience in the processes and module development principles that enable effective communication with stakeholders to develop enterprise business solutions for our customers that leverage industry processes and best practices.

• Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects.
• Provide Project management leadership - effectively drive the project schedule, and deliverables and manage project risks.
• Facilitate effective communications within a complex matrix organization (internal/external teams).

• Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
• Work closely with SMEs and Engineers in designing and developing solutions that meet the customer requirements.

• Participate in discovery sessions and process definitions with the project team and developers.
• All other duties as assigned or directed. Basic Qualifications: Minimum knowledge, skills, and abilities needed.

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
• Master's or Doctorate degree may substitute for required experience.

• 10 years of experience as an IT infrastructure technical project manager.

• 7 years of experience with the ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.

• Knowledge and experience with CCaaS solutions implementation.
• IT Technical Project Management Leadership (PMP required).

• Effective leadership communications and team player (externally /externally).

• Knowledge of Asset Management, IT Service Management, Governance/Risk/Compliance ServiceNow Modules.

• Experience with CCaaS Applications (i.e., AWS Connect or Genesys).

• Experience designing and developing ServiceNow process flows/workflows.

• Effective executive/stakeholder level briefings.

• Familiarity with modern front-end build pipelines and tools.

• Excellent communication and writing skills.

• Must be able to obtain and maintain a US Public Trust clearance. Preferred Qualifications: Candidates with these skills will be given preferential consideration.

• Ability to focus and drive the team to meet Project Plan milestone dates.

• Provide guidance and assistance to project resources to meet defined deliverables.
The selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD
Expect at least 2 days on-site and 3 days remote. The final policy will be provided by the Manager. Apply For Job