Technical Program Manager

Job Description

The Strategy & Analytics team within Sales & Account Management (SAM) is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square's ecosystem of products. We are a team of Technical Program Managers, and Strategic Program Managers, and Analysts who work closely with Sales & AM stakeholders, as well as Automation, Marketing, Product, and Customer Success to lead programs around company-wide priorities.

As a Technical Program Manager on the SAM Strategy team, you will define and manage complex technical programs that will drive the organization forward. You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square's growth. Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.

You will:

Deeply engage with our Sales & AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization

Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal

Work closely with business leaders and technical partners to translate business goals to technical requirements

Manage the roadmap for your program(s) in collaboration with leadership and stakeholders

Establish metrics to track the impact of your programs against broader goals

Build relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and Product

Develop and iterate end-to-end solutions and ensure on-time delivery that meets defined business goals and requirements