Summary
The Technical Lead (TL) role is key to the Service Delivery organization within the client Program. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur.
Key Skills:
Communication both written and verbal
Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network)
Service Level Management (Incident, Problem and Change Management)