Technical Field Service Manager

Job Description

Supervise a team of lab pack chemists, drivers, technicians, and office staff providing field services to customers in the retail, healthcare, industrial, pharmaceutical, and other businesses. Responsible for safe and accurate completion of day-to-day activities according to regulatory and safety compliance measures and operates in a productive and profitable manner in accordance with Clean Earth policies, practices, and procedures.

Primary Responsibilities (Essential Functions):

Manages all aspects of the lab pack field team including hiring, training, development, and performance in accordance with HR policies and practices.

Manage day-to-day activities of lab pack field team to ensure achievement of customer satisfaction while meeting quality, safety, regulatory and budgetary goals.

Conduct regular quality assurance customer visits

Ensure the appropriate and required documentation is complete and accurate to meet State, EPA, DOT and DEA regulations

Train, coach and counsel team members to achieve performance objectives. Prepare regular performance appraisals and goal-setting with subordinate staff according to company guidelines.

Acts as a technical resource for the team as well as customer service and sales.

Conduct regular meetings with staff

Monitor PTO of team and conduct annual performance reviews

Coordinate lab pack field projects as needed that may include high hazard services, HHW, or any business-related needs.

Ensures appropriate paperwork is completed and data is entered correctly in system including manifest and land disposal restriction forms.

Monitor and manage Field Services budget.

Assist in the development of field Standard Operating Procedures and follow up by ensuring implementation.

Support sales department in the implementation of new accounts, presentation of services, response to inquiries and technical information.

Assist in the development of training materials and training outlines and follow up by effectively executing the instruction.

Order supplies

Arrange transportation and schedule loads

Perform other reasonably related tasks as assigned by management