Technical Engagement Network

About ARSIEM Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support. As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. ARSIEM is looking for a Technical Engagement Network (TEN) Help Desk Technician to support onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. This position will support one of our Government clients in Arlington, VA. Responsibilities Serve as the first level Help Desk for the TEN Lab's systems and accounts
Assist with new user setup of equipment, accounts, and tools
Respond to user requests via email, walk-ins, phone calls, or other communication means promptly
Create and maintain accurate Tickets for Help Desk activities
Good problem-solving skills
Work with Asset Management to support accurate records and maintain a good accounting of assets
Support the implementation of new technologies and equipment in the lab environment, Provide support as needed to lab staff in provisioning and issuing equipment to end users and maintaining the inventory database. Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users Minimum Qualifications BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience. 1+ years of directly relevant experience
Experience with multiple operating systems, including Windows, Linux/Unix & MacOS
Proficiency and proven capability in the following areas:
Asset management practices and principles
Help Desk ticket processing and procedures
Good Customer support
Ability to keep detailed notes
Must be able to work collaboratively across physical locations Preferred Skills Experience with writing technical procedures and standard operating procedures
Virtualization automation and optimization
Experience with Virtual Private Networks (VPN)
Experience with virtual desktops (Citrix, VMWare)
Security+ Clearance Requirement: Must have an active Secret clearance and be able to obtain a TS/SCI clearance. Must be able to obtain DHS Suitability. Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $5,000, and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment. ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.