Position: Technical Client Support Specialist
Locations : Princeton NJ
Hours per week: 36.25, M-F, 8:45am-5:00pm (includes 1 hour for lunch)
Mode: Onsite
Full Job Description:
- The Client Support Specialist is a member of the Customer Service and Support team and provides IT software and hardware support.
- The Client Support Specialist must be familiar with a variety of technology and able to trouble-shoot and resolve issues with Windows and Mac computers, tablets, and smartphones. The Specialist supports customers in their office, as walk-ins and by phone or video conference using remote support tools. The Client Specialist may also be asked to assist with IT field support for printers and asset and configuration management.
- The Client Support Specialist will also be called on to support and assist with special technology requests, such as network printing, NAS access, Crashplan restores and enrolling devices with InTune and Jamf