Description: Tech Support Specialist - Onsite
Location: IL - Chicago - 155 North Wacker Drive (Onsite)
Exp: 4+ Years
To qualify, candidates must have: Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Degree in Computer Science or a related discipline; or equivalent work experience in IT Support Approximately 1-3 plus years of experience in support of IT products Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Excellent interpersonal, communication and organizational skills
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Thanks&Regards
Rajesh - Sr Recruiter
(732)-(790)-(5348)
Tech Support - onsite - W2 position