Systems Engineer

Job Title: Systems Engineer

Location: Bothell, WA

Pay: $52/hr

Overall Purpose:

This role entails being the primary interface to coordinate and lead the work to produce the Business Requirements document (BR) and System Requirements (SR) for very large, complex projects.

Roles & Responsibilities:

Design, develop, implement, and document end-to-end solutions across IT and Network organizations.Lead planning with third-party IVR vendors to create interfaces/APIs to support integrations with Hosted Integrated Contact Services platform.

Provide requirements as part of solutions to automate operations, eliminate manual reentry, improve cycle time, and meet work center and product needs.

Develop end-to-end flows to support Sales/Contracting, Ordering, Provisioning, Maintenance, Reporting, external user interfaces, system test, and User Acceptance Test.

Troubleshoot network problems with 3rd party vendors and customers.

Ability to delve into multiple systems and create network reports.

Key Roles and Responsibilities:

This role would be responsible for managing Akamai CDN configurations for high traffic, highly iterative customer-facing websites.

Work with stakeholders to design, author, implement, and test Akamai changes in a preproduction environment and ultimately, once complete, propagate to production.

Provide technical design and architectural leadership and work hand-in-hand with Akamai professional services to assess impacts of changes.

Apply performance and web acceleration techniques.

Help set up and maintain reports related to traffic and usage data, dashboards for usage and performance, and documentation designed to inform and notify stakeholders.

Create and maintain tools interfacing with various Akamai features.

Perform Akamai-related maintenance activities on a regular basis.

Be on-call for Akamai-related events that could occur during off-hours and be available for helping troubleshoot customer or release-impacting incidents.

Research, analyze, and recommend new technologies, rationalization opportunities, standard processes, tools, and techniques to further the firm s application and enterprise technology architecture strategies.

Required Qualifications:

Must have 3 years of real-world Akamai configuration experience managing various Akamai features across multiple domains. Experience with other CDNs considered (e.g., Fastly, CloudFlare, Imperva, Cloudfront, etc.).

Experience with monitoring tools such as Dynatrace, Prometheus/Grafana, ELK stack, ability to understand metrics and impact to system performance, and ability to build dashboards and alerts to ensure system reliability.

Experience with Siteshield and other Akamai security features.

Strong scripting and coding ability across multiple languages and technologies.

Willingness to work flexible hours, on-call as needed.

Proven experience optimizing reliability and performance and scaling technical infrastructure in a fast-paced and collaborative environment.

Strong analytical skills and ability to provide data-driven recommendations for critical decision-making, mainly around system reconfiguration and improvement.

5+ years of progressive experience in cloud engineering, site reliability, DevOps, system infrastructure, or a related technical role.

5+ years of experience building and/or supporting web applications.

5+ years of Linux Operating Systems experience including scripting.

Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders.

Optional Qualifications:

Internet security-related experience.

Experience in performance tuning and application monitoring.

Experience in architecture and design of web-based architecture.

Experience in a technical leadership capacity - team lead/manager, etc.

Experience in cloud technologies: AWS, Azure, etc.

Familiarity with HTML5, JavaScript frameworks, and CSS3.