Systems Administrator with Security Clearance

Red Arch Solutions is a proven and effective small business IT integrator and consultant, recognized as a leading IT provider to the Federal Government, primarily focused within the Intelligence Community. We are also an official AWS Partner and are pleased to now offer Cloud Solutions Architecture and Engineering using Amazon Web Services. We offer best in class 100% paid for healthcare benefits, 4-6 weeks of PTO, immediate vesting, up to 10% 401k contribution, profit sharing, annualized bonus compensation, tuition reimbursement, and a robust offering of additional employee first benefits such as annual technology and fitness reimbursements, student loan and 529 college savings plan matches. Most importantly we offer incredibly generous referral bonuses and if you do not use your PTO, we will cash you out at years end. Red Arch Solutions is looking for an experienced System Administrator to join our team on a new Prime contract. Position Overview:
Our System Administrator will provide support for implementation, troubleshooting and maintenance of (IT) systems while managing IT system infrastructure and any processes related to these systems. This person will provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Our System Administrator will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. The SA will support for the escalation and communication of status to agency management and internal customers while providing support for the dispatch system and hardware problems and remains involved in the resolution process. Ultimately this person will configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoot and maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance. Responsibilities:
Provide support for implementation, troubleshooting and maintenance of IT systems.
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
Manage the daily activities of configuration and operation of IT systems.
Provide assistance to users in accessing and using IT systems.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers.
Optimize system operations and resource utilization and perform system capacity analysis and planning.
Provide in-depth experience in trouble-shooting IT systems.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Qualifications:
5 years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required.
5 years of additional SA experience may be substituted for a bachelor's degree.
All Red Arch Solutions openings require US Citizenship. Red Arch Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or protected veteran status. Red Arch Solutions takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans and individuals with disabilities.