System Manager

Job Description

The System Manager will lead the development, implementation, and execution of a holistic Identify and Access Management (IAM) program. This role will act as the specialist on IAM and collaborate with all levels of Uncommon Schools including Talent, Accounting, Finance, IT, and school based teams. They will supervise the planning, prioritization, and execution of the IAM roadmap.

The System Manager, IAM is responsible for how users are given an identity and how it is protected, including ensuring critical applications, data, and systems are not subjected to unauthorized access while handling the identities and access rights of people both inside (staff and students) and outside the organization.

Systems design/management:

Evaluate and understand the current state of IAM at Uncommon. This includes the people, processes, and technology (OneLogin, Active Directory, Google Cloud/G Suite)

Utilize deep subject-matter expertise in all areas of IAM including single sign-on, multi-factor authentication, privileged account management, password vaulting, role-based, just-in-time access, and domain design to create, implement and maintain a roadmap for IAM organizational development.

Identify and raise issues with technology partners and manufacturers

Serve as a technical project manager to coordinate sophisticated or long-duration initiatives. Establish, document, and communicate IAM services, capabilities, roadmap, policies, and procedures to key IAM partners

Independently create and present clear, detailed communication and change management plans to Product Managers, IT Support and Regional Representatives that enable clear and fast decision making.

Train IT Support team to resolve common issues Tier 1 and 2 issues and act as escalation for Tier 3.

Support the maintenance and upkeep of our technology tools in order to understand the integrations between them, and identify both efficiencies and resolutions related to transactional work.

Stakeholder Representative:

Partner with Product Managers and IT Support team to deeply understand the goals and use cases for IAM

Understand and champion the appropriate long-term vision for the IAM platforms

Ensure user adoption of new processes by creating training materials and providing mentorship, guidance, support, and performance feedback to IT Support and end users of our systems

Data Governance and Reporting:

Partner with other Data & IT team members in their day-to-day operations (reporting, auditing, integration) to support processes related to identity and access management

Under the guidance of the Sr. Director of Enterprise Systems and Data Governance, create and implement solutions, standards, and controls to ensure data accuracy and integrity in our current and future systems

Vendor Management:

Contract & Payment: Lead renewal and payment of the yearly contract.

Establish relationships with vendors, act as a liaison between vendor and Uncommon on any projects, and own school-level issues & difficult conversations.

Work with Director to handle vendor issues

Governance:

Develop, rollout and supervise policies as it relates to IAM

Train end-users (staff and students) in security standard methodologies

Recommend areas for improvement in the organization's security posture, taking into account business objectives and priorities