System Engineer

Role: System Engineer

Location: Charlotte, NC (onsite 3 days a week is a must in Hybris ) long-term contract.

Locals only

YOE: 10 + years

What you will do:

Serve as escalation point for anything related to our Virtual Desktop ecosystem and drive day to day administration and management.

Provide ongoing senior level guidance and support for cloud technologies.

Create and proactively maintain accurate documentation.

Automate typical daily provisioning and decommissioning Virtual Desktops, incidents, requests, and problem management in our ticketing system.

Proactively ensure the highest levels of reliability in our Virtual Desktop environment.

Contribute to maintain our Cloud Operations KPIs and SLAs related to Virtual Desktops.

Troubleshooting and analysis of system issues.

Implement hygiene processes to enhance our teammate experience with Virtual Desktops.

Contribute to capacity planning related forecasting and trending of our Virtual desktop environment.

Mentoring other Engineers as needed.

Other Tasks assigned by Management.

Who you are:

5+ years of experience within Azure Virtual Desktops

Bachelor's degree or equivalent experience in Computer Science or related field

System expertise in multiple technologies Cloud, Windows, Linux, VMWare, etc.

Analytic, problem solving and technical skills

Expertise in Automation, scripting, or coding

MS Office 365 experience

Active Directory/Azure AD

Nice to haves:

University Degree or equivalent experience and minimum 5 years of prior relevant experience

Experience with cloud services, SaaS, IaaS.

Experience with Enterprise level support.

Work results can influence short- and long-term tactical decisions and contribute to long term strategies and results.

Sets day-to-day objectives and delivers job responsibilities that impact areas that are directly linked to own team as well as other related teams