System Engineer / Citrix Engineer

Position- System Engineer

Location- Chicago, IL

Type : Contract

Overview

United Airlines is growing rapidly, and we are looking for a Citrix engineer, who is a motivated, self-starter that can assist with our virtual desktop infrastructure.

The ideal candidate will be proficient in supporting both physical and virtual end-user desktop environments through innovative solutions.

Demonstrates a strong drive to take ownership of issues and see them through to resolution.

Possesses a keen awareness of emerging technologies that align within our organization.

Proactively identifies opportunities for streamlining processes, adding value, and elevating the overall end-user experience.

This position requires being present at our corporate downtown Chicago office three days per week.

Essential Job Functions

Responsible for the installation, maintenance, configuration, security and integrity of computer operating systems and supporting software

Will engage in interactive collaboration with personnel at all organizational levels

Engage with customers by collaborating through phone, email, messaging, and video conferencing for developing innovative ideas.

Communicate effectively with customers as committed, impressing customers with the ability to deliver resolution or status according to that commitment

Analyze the experiences of a user and implement solutions that consistently improve user experience

Write scripts using PowerShell to automate tasks and extract information from the infrastructure

Build VDI images for general use

Build VDI images for specific teams and use cases

Migrate users to new platforms

Create Documentation for delivery

Knowledge

Excellent written and verbal communication skills

Must be an adaptable self-starter and work with minimal supervision

Must be able to juggle multiple projects and organize time effectively

Excellent troubleshooting and problem-solving skills

Must keep up to date on current technology trends

Skills and Abilities

Required:

Experience working with large-scale infrastructure environments

Basic understanding of scripting using PowerShell

Working knowledge of Windows 10 & 11

Basic understanding of Active Directory, Group Policy Objects, TCP/IP, DNS, Firewalls, etc.)

Proficient in Microsoft Excel, Word, and PowerPoint

Preferred:

Experience with Windows management tools such as SCCM and Workspace ONE

Experience with Service NOW incidents and requests

Working knowledge of certificate management process

Experience with tools such as Director, Citrix Studio, and Venafi

Familiarity with SysTrack or other monitoring tools

Experience

5+ years of Citrix Virtual Apps or Desktop experience

Previous experience in a leadership role is a plus