Title: Onsite Support Engineer
Location: Windsor Locks, CT 06096
Specialty: SCCM, Active directory
Desktop Support
- Install, upgrade, support and troubleshoot Windows 10, 0365, Microsoft Office and any other authorized standard desktop/Laptop applications
- Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc.
- Including migration to new mobile devices.
- Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Is able to coordinate troubleshooting and management of standard Teams conferencing equipment
- Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc.
- Coordinate returns of defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Assist with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member Manage, support & coordinate Print Services.
- Work and handle issues in coordination with various teams - including the Service Desk and other Level 2 support teams.
- Support users visiting HQ, e.g from other offices or constructions sites
- Understanding and knowledge of using certain tools, example, SCCM, Intune and ServiceNow