Role: IT Support Specialist
Location: Greenwood, SC
Duration: 6+ Months
Responsibilities:
Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PCs, Network Printers, and Smartphones, in accordance with current standards and SLAs.
Work with users to appropriately diagnose the nature of their problems and resolve software, hardware, and telephone device issues as well as access requests and other support requests/troubleshooting.
Required Skills:
Minimum 2 years of experience supporting applications, hardware, and Windows operating systems.
MS operating systems and office products
Experience with Dell desktops and laptops and products (iPads, iPhones, and Macbooks)
Printer configuration and support
Networking - Cisco switches and wireless APs (assist with getting these installed)
VoIP phones and systems
If you are interested and want to know more about the role, kindly reach out at
Support Analyst