Supervisory Health Technician

Summary The Supervisory Health Technician (Clinical Telehealth) functions as the direct supervisor of a team of Health Technicians and may also supervise other telehealth staff. The position provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.); with duties that may require travel. Learn more about this agency Help Overview Accepting applications Open & closing dates 03/28/2024 to 04/26/2024 Salary $61,136 - $79,477 per year Pay scale & grade GS 9 Help Location 1 vacancy in the following location: Lebanon, PA 1 vacancy Remote job No Telework eligible No Travel Required 75% or less - You may be expected to travel for this position. Valid Driver's License required. Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Excepted Promotion potential None Job family (Series) 0640 Health Aid And Technician Supervisory status Yes Security clearance Not Required Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number CBSZ 24-EL Control number Help This job is open to Internal to an agency Current federal employees of this agency. Clarification from the agency Open to VA Employees Nationwide Videos Help Duties The higher-level duties associated with this supervisory-level position may include, but are not limited to: Providing direct supervision to Telehealth team which includes assigning, amending or rejecting work. Ensuring production and accuracy requirements are met. Developing performance plans, recommending standards and ratings, and evaluating performance, making promotions, reassignment, and recognizing outstanding performance, responding to questions or matters not covered by standards and problems in meeting performance standards. Effecting corrective and disciplinary measures to address conduct and performance issues; Creating and modifying work schedules to meet anticipated and unanticipated changes in the workload; Overseeing attendance and reviewing and approving leave requests of direct reports while ensuring adequate staff is available to perform all needed telehealth duties Providing guidance and technical direction relating to the telehealth program and relevant administrative matters to direct reports Working with the Facility Telehealth Coordinator/designee to develop assignments for team members in order to facilitate all operations of the facility's telehealth program; Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations; Ensuring that instructions on work priorities, methods, deadlines and quality have been met; Ensuring that new employees (local and at the VACC/CBOC sites) receive on-the-job training to and are adequately instructed in specific tasks and job techniques, ensuring that written instructions and reference materials are made available for use by team members in the accomplishment of tasks or projects; Collaborating with stakeholders to develop new programs and processes to ensure telehealth programs are meeting the strategic plans of the health care system; Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Supporting efforts to effect necessary change Independently reviewing quality and performance data (e.g. patient satisfaction surveys, image quality, performance metrics, clinic wait times) for telehealth programs effectiveness and satisfaction and developing process improvements as required; Full performance level assignments associated with this position include, but are not limited to: Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; Serving as a tele-presenter within scope of practice, during clinical video telehealth (CVT) and VVC encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; Serving as an imager and data manager for store and forward telehealth (SFT)clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines; Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures; Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines; Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations; Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system; Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; Work Schedule: 7:15am - 3:45pm, Monday - Friday Virtual: This is not a virtual position Functional Statement : PD000000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/26/2024. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the Basic requirements, the candidate must also meet the following. Requirement to meet the criteria for the 9 Grade level: (1) Experience. One year of experience equivalent to the next lower grade level. Examples of specialized experience include: Serves as an official team lead for telehealth staff; monitors and reports on the status of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met; works with the supervisor to develop assignments for team members and distributes workload and tasks among employees in accordance with established workflows and specialized requirements, and provides information to the supervisor regarding all conduct and performance related achievements or concerns. (2) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: (a) Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed, performance evaluations, selection of qualified staff, and recommendations of awards, advancements, and when appropriate disciplinary actions. (b) Ability to plan, organize, and coordinate clinical workflow and set short and long-term goals for the program. (c) Ability to work independently, to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity within the service. (d) Ability to develop policy, manage equipment requests, and provide workload analysis. (e) Knowledge of all Connected Care programs and operations. Assignment. At the supervisory level, in addition to the regular clinical and administrative duties of a Health Technician (Telehealth Clinical), the incumbent performs a full range of supervisory duties to include complex assignments and program management in the direct oversight of a team of Health Technicians (Telehealth Clinical). Supervisory duties will include: interviewing and selecting staff; assigning . click apply for full job details