Supervisor

Job Description

Pay Rates Starting between: $77,000 - 90,000 / year

The purpose of this job is to supervise the facility service technician team and the daily operation of the service technician program.

Oversee, lead, and set priorities for service technicians

Select, coach, train, and develop direct reports, to include appraising job performance in conducting performance reviews

Distribute repair jobs for service technicians; offer direction and guidance

Follow up on work orders to ensure proper closure procedures were followed and manufacturer guidelines are met

Audit and approve expense reports, purchase cards, time sheets, GPS records, and work orders; reconcile expenses and correct accounting codes

Communicate daily with above store leadership with regard to the resolution of maintenance and repair issues

Collaborate with interdepartmental groups to ensure teams are aware of work order statuses

Track technicians' hours, work orders, and closed service calls daily; provide end of month report for accounting

Track technicians' vehicle usage, registration, insurance, and service needs; advise service technicians when services are due and follow up on completion

Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level

Ensure all activities are in compliance with rules, regulations, policies, and procedures

Complete other duties as assigned