Supervisor

Job Description

Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew
Plan on-the-job coaching objectives before each store visit using store planning tool
Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
Conduct Annual Performance Appraisals
Provide "positive, constructive, and actionable" feedback
Provide professional develop and career track mentoring to GMs and AMs
Achieve Operational Excellence in all stores using structured approach
Reinforce execution of key company policies and standards
Identify and diagnose most important ongoing operational gaps in under performing stores
Develop formal action plans to resolve gaps
Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
Financial Oversight and Review Meetings
Review key financial variables as part of store visit "pre-planning"
Analyze and track key financial/operational data to derive meaningful business insights
Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
Present financial/operational weekly updates during Market Leader and area GM meetings
Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
Take Leadership role in Market Development activities to drive AWUS growth
Coordinate with Market Leader and field support to develop market business plans
Drive the development and execution of Local Store Marketing
Coordinate field support resources (Market Specialists) to execute LSM initiatives
Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities
Qualifications

• Bachelor's Degree preferred

• Minimum 3 years multi-unit experience in restaurant/retail industry

• Experienced in ensuring operational effectiveness for multi-unit organi