Supervisor

Job Description

Starcom Ad Tech is the heart of digital advertising here at Starcom. Ad Tech continues to grow because we are experts in the art of trafficking digital ad campaigns, skilled at fighting ad fraud, and outstanding optimizers. We are looking for individuals who love tech, are intellectually curious, can work well with others and on their own, and prefer proactive over reactive.

The Supervisor plays a key role in an integrated team responsible for account specific technical implementation of digital campaigns including display trafficking, video trafficking, research partner coding, tagging, etc. of digital media campaigns. The Supervisor is responsible for contributing to the design, development, and execution of campaign operational process with both internal and external contacts to ensure digital media plans meet client specified expectations.

Responsibilities

Oversee global Ad ops Associates (both Chicago and Mumbai) and support the media and creative teams to activate digital campaigns (display, video, social, mobile, and programmatic)

Co-lead strategic conversations with client and media teams around technology integrations that can improve efficiency, range or quality of data, or support new media

Support Associates in the basic aspects of the trafficking process, including connecting placements to creatives, setting up consistent configurations, and collecting clean data. Lead the more complex aspects of trafficking, including Floodlight tags, DMP integrations, network upgrades, and more

Lead conversations with the media team on ways to work faster and smarter. Collaborate with fellow Ad ops Managers on process to prevent errors, to ensure consistency, to create a bomb-proof QA checklist

Collaborate with vendors on behalf of creative agencies when troubleshooting is required

Become a Subject Matter Expert on any number of technologies; keep yourself and the team up to date on the ever-evolving media landscape through regular research and writing POVs

You may work across multiple clients, in which case we want you to share the best practices of each with the rest of the group in order to improve our output and standardize our work

Assist clients in technology tests such as verification partners, and mobile ad servers

Be responsible for holding media teams and creative agencies to execution timelines

What you're like:

Polished and on point. Highly detail oriented, an excellent time manager, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks/clients (if you can juggle apples, too, we'll be impressed)

A patient and diligent troubleshooter, unwilling to let go of a problem until it is solved

Good at building relationships - a creative problem solver, a customer service expert, a great team player

A proven manager of individuals and leader of teams; able to adapt to the mood of the collective

A good communicator - able to write clearly, speak professionally, and teach complex technical concepts to a non-technical audience in a way that helps the ideas stick

Unafraid to speak up in meetings large and small - AAI contributions to decision-making are important, and while you don't have to be loud or boisterous, you do have to be willing to be vocal and active in all discussions.