Supervisor

NATIONAL LEADERS IN PEDIATRIC CARE Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children. The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation. Join a hospital where the work you do will matter-to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding. It's Work That Matters. Overview Position Summary: We are seeking a dedicated Supervisor for the Arcadia Urgent Care to oversee the daily operations of Ambulatory. This role entails performance management, scheduling oversight, maintaining phone etiquette, ensuring excellent customer service, supply ordering, and addressing billing inquiries. The ideal candidate should possess a strong understanding of insurance processes and eligibility verification. Position works closely with the office manager, oversees ACRs and Financial Counselors, coordinates personnel administration, provides administrative support to the faculty and administrative leadership, assists with fellowship/ACGME/academic affairs requirements, and has fluid understanding of CHLA based systems and platforms and overall Division revenue cycle. Key qualifications: Proficient in multitasking with comprehensive insurance plan knowledge Demonstrated ability to lead change and adapt to evolving situations Experience in administrative duties such as scheduling, customer service, supply management, and personnel oversight Exceptionally organized and detail-oriented with a focus on efficiency Familiarity with insurance procedures and eligibility requirements Minimum Qualifications/Work Experience: 5+ years' experience in administrative/secretarial jobs in a medical/clinic setting, including at least 1+ year in a lead/supervising capacity. Education/Licensure/Certification: Bachelor's degree in Public Health, Health Administration, Business Administration or similar discipline preferred or equivalent experience preferred. Pay Scale Information $52,208.00-$90,178.00 CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures. Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you'll find an environment that's alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career. CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932. At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance. Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process. Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA. Arcadia Urgent Care