At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. Our Core Values of Honesty, Continuous Improvement, Strong Work Ethic, and Positive Attitude help us maintain the right culture and guide our day-to-day operations.
If you are feeling underappreciated or stuck in your current role and are looking for an employer who cares about your quality of life and career, check out our company page to learn more about us.
We are seeking a Subaru Love Encore Star Delivery Specialist.
The Delivery Specialist is responsible for ensuring new Subaru owners gain a thorough understanding and deep appreciation of all Subaru features and technologies.
They coordinate follow-up, scheduling, and execution of Love-Encore redeliveries between 14-60 days
after initial delivery while providing an extraordinary customer experience.
Primary Responsibilities:
- Improve initial satisfaction by providing a deeper understanding of the owner's new Subaru, utilizing
resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner's Manual, and
Subarunet Ensure new owner familiarity with Retailer's Service & Parts Department - Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new
Subaru owners return to the Retailer for a Love-Encore redeliveryOversee program incentives and administrative duties - Be a resourceful Subaru STAR to all departments at the Retailer
- Assist Sales Consultants with product questions, or as needed, with their initial deliveries
- Track Love-Encore survey results; monitor for continued customer experience improvement
- Other duties as assigned by Manager
What is in it for you?
- Competitive benefits (401k, 100% covered insurance available, dental, vision, disability, paid time off, paid holidays, paid training, career advancement support)
- Great pay at a state-of-the-art dealership you'll be happy to walk into every day
- Caring, supportive ownership and management that wants you to succeed
- An ethical and positive working environment
- Company parties and events
If you believe you are the right fit for this role and match the experience, please apply.
Our family-owned and operated business has proudly served the western North Carolina community since 1940. Employee loyalty is critical to any business and we are proud to have over 180 employees that we consider our family.
Many employees have celebrated over 10 years with us.
Hunter Auto Group is an Equal Opportunity Employer