Student Success Coach

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming. Our core values include Passion, Authenticity, and the Desire to Make a Difference.

A cover letter detailing how you meet the minimum and preferred qualifications for this position is required. You can upload a cover letter when you create an applicant profile.
•   Hours of Work: Monday - Friday, 8:00am to 5:00pm.
•   Screening will begin ASAP and continue until the position(s) is filled. For full consideration, please apply by February 7th, 2024.
•   Start date to be determined, but as soon as practicable after the hiring/interview process. Salary and Benefits: This is a full-time, benefited Professional 3 level position. Starting salary range: $54,505.00 - $61,614.00/annually, depending upon experience.
•   Educational Benefits for the employees and dependents
•   Tuition Reimbursement
•   15 - 18 Paid Holiday/Closure Days
•   Two Paid Personal Days
•   Healthcare/Dental/Vision/Life Insurance
•   Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
•   Paid Vacation and Sick Leave
•   Onsite Childcare Center
•   Professional Development Opportunities Job Summary: Core responsibilities of this position include:

The Student Success Coach will be a student's success champion and is responsible for helping students throughout their journey at Laramie County Community College; from initial interest in college, guiding through the enrollment steps, identifying their individual educational and career goals, career exploration, supporting students with program requirements, to graduation (or completion of student's goals).

The Student Success Coach will serve as a guide and facilitator for; academic, career, and personal success, connecting students to support services and resources on and off campus, assisting students with goal-setting and developing individual academic success plans, working with students to overcome academic challenges and other barriers which interfere with their progress toward graduation, and increasing academic engagement of students to help them successfully navigate college life.

Other tasks may be assigned based on contemporary institutional need .

For information about Cheyenne, visit

Essential Functions: - this position is Exempt, i.e., is/is not eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

Caseload Management (Recruitment, Retention, and Engagement)
•   Build rapport, establish and maintain relationships with prospective and current students from point of inquiry through completion of gradation/goal attainment; creating a safe, positive and inclusive environment to aid in providing excellent service
•   Maintain a caseload and take responsibility for communication and contact with assigned students utilizing appropriate and various engagement tactics (in-person and/or virtual engagement) and technology (email, texting and phone calls) to build and maintain relationships and stay in close communication with caseload of students; using developmental and proactive advising and recruitment practices to actively reach out to students throughout each semester at LCCC
•   Execute and achieve recruiting and retention efforts and goals including yield goals
•   Plan, coordinate, travel, and represent the College at on- and off-campus events throughout the recruitment region in a well-informed and professional manner
•   Respond to prospective and continuing students in a timely manner with accurate information and appropriate follow-up
•   Provide information about the college choice process to high school students and adult prospective students, including addressing academic concerns and providing information about programs and careers, financial aid, housing, placement protocol, and registration procedures
•   Assist students with navigating academic and non-academic resources on campus, online, and in the community
•   Assist students in identifying the most effective and efficient pathway and career choice based on students' interests/needs/tools; leading to establishing goals, academic plans and tracking progress toward those goals
•   Support students with early career exploration and continued career development including utilizing career search tools
•   Maintain accurate and timely student records in data management platforms including but not limited to Recruit CRM, EAB Navigate, and Colleague
•   Using a holistic and proactive advising model, orient students to campus and resources, complete detailed plans of study with students and teach students to effectively use and execute study plans
•   Respond to vast array and high volume of questions each requiring knowledge of different resources and procedures
•   Mentor students on academic/financial aid probation and work with them to identify problems and solutions to help them accomplish their plans of study
•   Discuss College academic options with students in crisis and advise students how to proceed appropriately
•   Actively work with retention software program to track student behaviors and intervene as needed
•   Guide students' understanding of external course transferability and articulation to other institutions
•   Assist students with the registration process including; how to read course schedules and select course times; using online registration; resolving questions and concerns
•   Maintain current subject matter expertise and engage in professional development activities in order to incorporate best practices
Stakeholder Relationships
•   Maintain positive and productive working relationships with all Schools and Pathway Coordinators and faculty to ensure that students receive accurate and reliable information
•   Work closely with Pathway Coordinators to identify students who need intervention
•   Work closely with Pathway Coordinators to execute Pathway specific recruitment efforts
•   Participation and leadership in division and campus-wide initiatives
•   Support and participate in College and department events regarding recruitment, admissions, registration, retention, and graduation as needed
•   Represent the College at on- and off-campus events as directed by supervisor in a well-informed and professional manner
•   Participate in Pathway and Advisory Board meetings
•   Collaborate with various college departments in the completion of necessary forms, cost tracking, travel approvals, expense reporting, and the completion other necessary documents/processes for department and college operational needs Knowledge, Skills, and Abilities:

Knowledge of:
•   Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age mental or physical disability, and religious backgrounds of all students
•   College student development theory
•   Understanding of higher education theory and foundations
•   Understanding of curriculum and degree paths
•   Basic office equipment Skills:
•   Excellent customer service skills; ability to communicate clearly with a variety of people in one-to-one and small group settings - either face-to-face, by telephone, Zoom, or by other electronic means - ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
•   Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
•   Conflict Mediation
•   Outstanding interpersonal skills in communicating with faculty, staff, students, and with others, as well as a sensitivity to a person's needs Abilities:
•   Ability to communicate in an informative manner, effectively listen, and able to handle escalating situations with concern and confidence
•   Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some interpersonal pressure
•   Ability to effectively and professionally execute the essential functions of this position with proven capabilities in establishing appropriate professional rapport, communicating with courtesy and tact, accurately determine other's needs, collecting necessary information, and follow-through when requested
•   Ability to proactively manage student caseload to insure student success
•   Personal computing applications - specifically Microsoft Office Suite (e.g., Word, Excel, Outlook, and PowerPoint), Adobe products (e.g., Reader, Professional), as well as database management systems
•   Ability to occasionally travel (up to 20%), including overnight travel, and drive extended distances when required
•   Ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden . click apply for full job details